5 Tips That Help Your Employees Learn Best
As you may know, there are two distinct categories of learning: Structured and Unstructured. There is no correct approach, and it really depends on a number of factors.
Employees will however tend to follow an unstructured form of learning as they progress from being a novice to an expert. Even though employees will eventually prefer to learn on their own eventually, you can still provide the resources, tools, and mediums for them to be able to do learn effectively.
Below survey results show the trends on what employees find to me more effective.
Keeping the above in mind, here are five things that you can do so employees learn effectively.
1. Make sure your knowledge bases are up to date
Having out-of-date knowledge bases create a mistrust for the source of information. Outdated knowledge bases become useless very quickly. So it’s important to keep them up-to-date. You may have to dedicate resources towards this as it can be a time consuming task.
There are other benefits to keeping knowledge bases up to date in a company. The biggest one is retention of IP and knowledge. You’ll want to keep knowledge in the company and prevent it from walking out the door when your employees leave.
Creating knowledge bases that customers can access, especially around support (service or products) creates a much better customer experience – meaning more business! But even if it’s not customer facing, an up-to-date knowledge base lets employees get answers quickly so that they can deliver optimal customer service
2. Make it easy to connect with peers
Can employees reach out to each other and get the support or answers they need? Most often than not, a lot of knowledge sits in the heads of your employees (hence why it’s important to have an up-to date knowledge base) – but now all knowledge can be written down easily.
Give your employees a medium through which they can easily ask questions and help others out when they need it.
3. Create a buddy system
On the job experience as you note from the above survey results is the most effective way of learning according to employees. So why not make the process easier for them? Having a buddy to reach out to, especially for new employees, makes getting knowledge much effecient.
Buddies can provide resources, guidance, and point people in the right direction, even if they don’t have all the answers. The benefit to having a buddy, over a manager only, is that it frees up the managers time to continue focusing on their key tasks. Conversations with buddies can often be more easier as well as they won’t have the stigma of being judged for performance!
4. Create your own library of content
You can create your own micro-learning or mini-courses for employees. Even better, why not open it up so that all employees can add to the library? This can be better than employees having to rely on external sources of information – especially when they want to learn about job specific tasks.
5. Get employees to share knowledge
Rather than getting employees to reach out when they need help, you can get your employees to start teaching others. There are so many ways to do this. The above approach – by creating a library of content plays well into this also. However you can also opt for things like:
- Lunch and learns
- Webinars or live presentations
- Weekly knowledge share sessions
- Virtual classrooms
All the above are great for providing informal and unstructured modes of learning. Learn more about what each approach is:
Is it time to create your own training for employees?